diff --git a/app/controllers/report.controller.js b/app/controllers/report.controller.js
index 9dfe080..75e8b6e 100644
--- a/app/controllers/report.controller.js
+++ b/app/controllers/report.controller.js
@@ -107,11 +107,11 @@ const buildRoutePdfBuffer = async (templateBytes, route, seqNum, driversMap, veh
     const enterCenterTime = formatUtcToLocalHm(customer?.customer_enter_center_time);
     if (enterCenterTime) {
       safeSetField(form, `arrive_${row}`, enterCenterTime);
-      safeSetField(form, `y_${row}`, "✓");
+      safeSetField(form, `y_${row}`, "Y");
     } else if (customer?.customer_route_status === "inCenter") {
-      safeSetField(form, `y_${row}`, "✓");
+      safeSetField(form, `y_${row}`, "Y");
     } else {
-      safeSetField(form, `n_${row}`, "✕");
+      safeSetField(form, `n_${row}`, "N");
     }
 
     const outboundStatus = findOutboundStatusByCustomerId(outboundCustomerStatuses, customer?.customer_id);