diff --git a/app/controllers/report.controller.js b/app/controllers/report.controller.js
index 564981d..f64b633 100644
--- a/app/controllers/report.controller.js
+++ b/app/controllers/report.controller.js
@@ -248,26 +248,26 @@ const buildRoutePdfBuffer = async (templateBytes, route, seqNum, driversMap, veh
       if (enterCenterTime) {
         safeSetField(form, `arrive_${row}`, enterCenterTime);
       }
-      yValue = "Y";
+      yValue = "✓";
       nValue = "";
       safeSetField(form, `y_${row}`, yValue, { fontSize: 12, center: true, blackText: true });
       safeSetField(form, `n_${row}`, nValue, { fontSize: 12, center: true, blackText: true });
       const yRects = collectFieldRects(form, `y_${row}`);
-      yRects.forEach((rect) => markDrawQueue.push({ rect, text: "Y" }));
+      yRects.forEach((rect) => markDrawQueue.push({ rect, text: "✓" }));
     } else if (hasInCenterStatusByCandidate(customer, relativeRouteCustomer, customerInOtherRoute)) {
-      yValue = "Y";
+      yValue = "✓";
       nValue = "";
       safeSetField(form, `y_${row}`, yValue, { fontSize: 12, center: true, blackText: true });
       safeSetField(form, `n_${row}`, nValue, { fontSize: 12, center: true, blackText: true });
       const yRects = collectFieldRects(form, `y_${row}`);
-      yRects.forEach((rect) => markDrawQueue.push({ rect, text: "Y" }));
+      yRects.forEach((rect) => markDrawQueue.push({ rect, text: "✓" }));
     } else {
       yValue = "";
-      nValue = "N";
+      nValue = "✕";
       safeSetField(form, `y_${row}`, yValue, { fontSize: 12, center: true, blackText: true });
       safeSetField(form, `n_${row}`, nValue, { fontSize: 12, center: true, blackText: true });
       const nRects = collectFieldRects(form, `n_${row}`);
-      nRects.forEach((rect) => markDrawQueue.push({ rect, text: "N" }));
+      nRects.forEach((rect) => markDrawQueue.push({ rect, text: "✕" }));
     }
 
     const outboundStatus = findOutboundStatusByCustomerId(outboundCustomerStatuses, customer?.customer_id);