diff --git a/app/controllers/report.controller.js b/app/controllers/report.controller.js
index 928b27b..da6601b 100644
--- a/app/controllers/report.controller.js
+++ b/app/controllers/report.controller.js
@@ -123,7 +123,46 @@ const findOutboundStatusByCustomerId = (outboundCustomerStatuses, customerId) =>
   return outboundCustomerStatuses.find((item) => toObjectIdText(item?.customer_id) === targetId) || {};
 };
 
-const buildRoutePdfBuffer = async (templateBytes, route, seqNum, driversMap, vehiclesMap, outboundCustomerStatuses, unicodeFontBytes) => {
+const normalizeRouteName = (name) => (name || "").toString().toLowerCase().replace(/\s+/g, "");
+
+const findRelatedCustomersForReport = (route, customer, allRoutes) => {
+  const customerId = toObjectIdText(customer?.customer_id);
+  const oppositeType = route?.type === "inbound" ? "outbound" : "inbound";
+  const sameDateOppositeRoutes = (allRoutes || []).filter(
+    (item) => item?.type === oppositeType && item?.schedule_date === route?.schedule_date
+  );
+  const relativeRoute = sameDateOppositeRoutes.find(
+    (item) => normalizeRouteName(item?.name) === normalizeRouteName(route?.name)
+  );
+  const relativeRouteCustomer = (relativeRoute?.route_customer_list || []).find(
+    (item) => toObjectIdText(item?.customer_id) === customerId
+  );
+  const otherRoute = sameDateOppositeRoutes.find(
+    (item) =>
+      normalizeRouteName(item?.name) !== normalizeRouteName(route?.name) &&
+      (item?.route_customer_list || []).some((itemCustomer) => toObjectIdText(itemCustomer?.customer_id) === customerId)
+  );
+  const customerInOtherRoute = (otherRoute?.route_customer_list || []).find(
+    (item) => toObjectIdText(item?.customer_id) === customerId
+  );
+  return { relativeRouteCustomer, customerInOtherRoute };
+};
+
+const resolveNoteFromCandidates = (...candidates) => {
+  for (const candidate of candidates) {
+    const note = (candidate?.customer_note || candidate?.customer_special_needs || "").toString().trim();
+    if (note) return note;
+  }
+  return "";
+};
+
+const hasEnterCenterTimeByCandidate = (...candidates) =>
+  candidates.some((item) => item?.customer_enter_center_time !== undefined && item?.customer_enter_center_time !== null && item?.customer_enter_center_time !== "");
+
+const hasInCenterStatusByCandidate = (...candidates) =>
+  candidates.some((item) => (item?.customer_route_status || "").toString() === "inCenter");
+
+const buildRoutePdfBuffer = async (templateBytes, route, seqNum, driversMap, vehiclesMap, outboundCustomerStatuses, unicodeFontBytes, allRoutes) => {
   const pdfDoc = await PDFDocument.load(templateBytes);
   pdfDoc.registerFontkit(fontkit);
   const unicodeFont = await pdfDoc.embedFont(unicodeFontBytes, { subset: true });
@@ -147,24 +186,33 @@ const buildRoutePdfBuffer = async (templateBytes, route, seqNum, driversMap, veh
   const customers = Array.isArray(route?.route_customer_list) ? route.route_customer_list : [];
   customers.forEach((customer, index) => {
     const row = index + 1;
+    const { relativeRouteCustomer, customerInOtherRoute } = findRelatedCustomersForReport(route, customer, allRoutes);
     safeSetField(form, `name_${row}`, customer?.customer_name || "");
     safeSetField(form, `addr_${row}`, customer?.customer_address || "");
     safeSetField(form, `phone_${row}`, customer?.customer_phone || "");
-    const customerNoteText = customer?.customer_note || customer?.customer_special_needs || "";
+    const customerNoteText = resolveNoteFromCandidates(customer, relativeRouteCustomer, customerInOtherRoute);
     safeSetField(form, `note_${row}`, customerNoteText);
 
-    const pickupTime = formatUtcToLocalHm(customer?.customer_pickup_time);
+    const pickupTime = formatUtcToLocalHm(
+      customer?.customer_pickup_time ||
+      relativeRouteCustomer?.customer_pickup_time ||
+      customerInOtherRoute?.customer_pickup_time
+    );
     if (pickupTime) safeSetField(form, `pick_${row}`, pickupTime);
 
-    const hasEnterCenterTime = customer?.customer_enter_center_time !== undefined && customer?.customer_enter_center_time !== null;
+    const hasEnterCenterTime = hasEnterCenterTimeByCandidate(customer, relativeRouteCustomer, customerInOtherRoute);
     if (hasEnterCenterTime) {
-      const enterCenterTime = formatUtcToLocalHm(customer?.customer_enter_center_time);
+      const enterCenterTime = formatUtcToLocalHm(
+        customer?.customer_enter_center_time ||
+        relativeRouteCustomer?.customer_enter_center_time ||
+        customerInOtherRoute?.customer_enter_center_time
+      );
       if (enterCenterTime) {
         safeSetField(form, `arrive_${row}`, enterCenterTime);
       }
       safeSetField(form, `y_${row}`, "✓", { fontSize: 11 });
       safeSetField(form, `n_${row}`, "", { fontSize: 11 });
-    } else if (customer?.customer_route_status === "inCenter") {
+    } else if (hasInCenterStatusByCandidate(customer, relativeRouteCustomer, customerInOtherRoute)) {
       safeSetField(form, `y_${row}`, "✓", { fontSize: 11 });
       safeSetField(form, `n_${row}`, "", { fontSize: 11 });
     } else {
@@ -368,7 +416,8 @@ exports.exportRouteReportZip = async (req, res) => {
         driversMap,
         vehiclesMap,
         outboundCustomerStatuses,
-        unicodeFontBytes
+        unicodeFontBytes,
+        routes
       );
       const base = sanitizeFileName(route?.name || `route_${i + 1}`) || `route_${i + 1}`;
       const existingCount = filenameCounter.get(base) || 0;