diff --git a/app/controllers/report.controller.js b/app/controllers/report.controller.js
index 9ca7ab0..564981d 100644
--- a/app/controllers/report.controller.js
+++ b/app/controllers/report.controller.js
@@ -28,6 +28,7 @@ const toObjectIdText = (value) => {
   if (typeof value === "object" && value._id) return `${value._id}`;
   return `${value}`;
 };
+const normalizeCustomerName = (name) => (name || "").toString().trim().toLowerCase().replace(/\s+/g, " ");
 
 const findTemplatePathBySite = (site) => {
   const safeSite = [1, 2, 3].includes(Number(site)) ? Number(site) : 1;
@@ -180,11 +181,22 @@ const appendNoticeLine = (parts, text) => {
   }
 };
 
-const buildRoutePdfBuffer = async (templateBytes, route, seqNum, driversMap, vehiclesMap, outboundCustomerStatuses, unicodeFontBytes, allRoutes, customerNotesById, debugRows) => {
+const collectFieldRects = (form, fieldName) => {
+  try {
+    const field = form.getTextField(fieldName);
+    const widgets = field?.acroField?.getWidgets?.() || [];
+    return widgets.map((widget) => widget.getRectangle());
+  } catch (_err) {
+    return [];
+  }
+};
+
+const buildRoutePdfBuffer = async (templateBytes, route, seqNum, driversMap, vehiclesMap, outboundCustomerStatuses, unicodeFontBytes, allRoutes, customerNotesById, customerNotesByName, debugRows) => {
   const pdfDoc = await PDFDocument.load(templateBytes);
   pdfDoc.registerFontkit(fontkit);
   const unicodeFont = await pdfDoc.embedFont(unicodeFontBytes, { subset: true });
   const form = pdfDoc.getForm();
+  const markDrawQueue = [];
   const routeName = route?.name || "";
   const scheduleDate = route?.schedule_date || "";
   const driverId = toObjectIdText(route?.driver);
@@ -209,7 +221,11 @@ const buildRoutePdfBuffer = async (templateBytes, route, seqNum, driversMap, veh
     safeSetField(form, `addr_${row}`, customer?.customer_address || "");
     safeSetField(form, `phone_${row}`, customer?.customer_phone || "");
     const customerId = toObjectIdText(customer?.customer_id);
-    const profileNoteToDriver = (customerNotesById?.get(customerId) || "").toString().trim();
+    const profileNoteToDriver = (
+      customerNotesById?.get(customerId) ||
+      customerNotesByName?.get(normalizeCustomerName(customer?.customer_name || "")) ||
+      ""
+    ).toString().trim();
     const customerNoteText = profileNoteToDriver;
     safeSetField(form, `note_${row}`, customerNoteText);
 
@@ -236,16 +252,22 @@ const buildRoutePdfBuffer = async (templateBytes, route, seqNum, driversMap, veh
       nValue = "";
       safeSetField(form, `y_${row}`, yValue, { fontSize: 12, center: true, blackText: true });
       safeSetField(form, `n_${row}`, nValue, { fontSize: 12, center: true, blackText: true });
+      const yRects = collectFieldRects(form, `y_${row}`);
+      yRects.forEach((rect) => markDrawQueue.push({ rect, text: "Y" }));
     } else if (hasInCenterStatusByCandidate(customer, relativeRouteCustomer, customerInOtherRoute)) {
       yValue = "Y";
       nValue = "";
       safeSetField(form, `y_${row}`, yValue, { fontSize: 12, center: true, blackText: true });
       safeSetField(form, `n_${row}`, nValue, { fontSize: 12, center: true, blackText: true });
+      const yRects = collectFieldRects(form, `y_${row}`);
+      yRects.forEach((rect) => markDrawQueue.push({ rect, text: "Y" }));
     } else {
       yValue = "";
       nValue = "N";
       safeSetField(form, `y_${row}`, yValue, { fontSize: 12, center: true, blackText: true });
       safeSetField(form, `n_${row}`, nValue, { fontSize: 12, center: true, blackText: true });
+      const nRects = collectFieldRects(form, `n_${row}`);
+      nRects.forEach((rect) => markDrawQueue.push({ rect, text: "N" }));
     }
 
     const outboundStatus = findOutboundStatusByCustomerId(outboundCustomerStatuses, customer?.customer_id);
@@ -328,6 +350,14 @@ const buildRoutePdfBuffer = async (templateBytes, route, seqNum, driversMap, veh
   // Rebuild form appearances with a Unicode font so UTF-8 (e.g., Chinese) renders correctly.
   form.updateFieldAppearances(unicodeFont);
   form.flatten();
+  const firstPage = pdfDoc.getPage(0);
+  markDrawQueue.forEach(({ rect, text }) => {
+    const fontSize = Math.min(Math.max(rect.height * 0.72, 9), 14);
+    const textWidth = unicodeFont.widthOfTextAtSize(text, fontSize);
+    const x = rect.x + Math.max((rect.width - textWidth) / 2, 1);
+    const y = rect.y + Math.max((rect.height - fontSize) / 2, 1);
+    firstPage.drawText(text, { x, y, size: fontSize, font: unicodeFont, color: rgb(0, 0, 0) });
+  });
   return pdfDoc.save();
 };
 exports.createReport = (req, res) => {
@@ -494,6 +524,17 @@ exports.exportRouteReportZip = async (req, res) => {
         (customer?.notes_for_driver || "").toString().trim()
       ])
     );
+    const customerNotesByName = new Map();
+    (customers || []).forEach((customer) => {
+      const note = (customer?.notes_for_driver || "").toString().trim();
+      if (!note) return;
+      const key = normalizeCustomerName(customer?.name || customer?.name_cn || `${customer?.firstname || ""} ${customer?.lastname || ""}`);
+      if (!key) return;
+      const previous = customerNotesByName.get(key);
+      if (!previous || (customer?.status || "").toString().toLowerCase() === "active") {
+        customerNotesByName.set(key, note);
+      }
+    });
     const getRouteVehicleNumber = (route) => {
       const vehicleId = toObjectIdText(route?.vehicle);
       const vehicleNumberRaw = vehiclesMap.get(vehicleId)?.vehicle_number;
@@ -544,6 +585,7 @@ exports.exportRouteReportZip = async (req, res) => {
         unicodeFontBytes,
         routes,
         customerNotesById,
+        customerNotesByName,
         debugMode ? debugRows : null
       );
       const base = sanitizeFileName(route?.name || `route_${i + 1}`) || `route_${i + 1}`;
diff --git a/client/src/components/trans-routes/RouteReportWithSignature.js b/client/src/components/trans-routes/RouteReportWithSignature.js
index 605c8aa..8706df5 100644
--- a/client/src/components/trans-routes/RouteReportWithSignature.js
+++ b/client/src/components/trans-routes/RouteReportWithSignature.js
@@ -24,6 +24,7 @@ const RouteReportWithSignature = () => {
 
   const [directorSignature, setDirectorSignature] = useState(undefined);
   const [customerMetaById, setCustomerMetaById] = useState(new Map());
+  const [customerMetaByName, setCustomerMetaByName] = useState(new Map());
 
   const site = EventsService.site;
 
@@ -82,17 +83,28 @@ const RouteReportWithSignature = () => {
     CustomerService.getAllCustomers()
       .then((res) => {
         const nextMap = new Map();
+        const nextByNameMap = new Map();
         (res?.data || []).forEach((customer) => {
-          nextMap.set(customer?.id, {
+          const meta = {
             program_type: customer?.program_type || '',
             pay_source: customer?.pay_source || '',
             notes_for_driver: customer?.notes_for_driver || ''
-          });
+          };
+          nextMap.set(customer?.id, meta);
+          const nameKey = (customer?.name || '').toString().trim().toLowerCase();
+          if (nameKey) {
+            const previous = nextByNameMap.get(nameKey);
+            if (!previous || (customer?.status || '').toString().toLowerCase() === 'active') {
+              nextByNameMap.set(nameKey, meta);
+            }
+          }
         });
         setCustomerMetaById(nextMap);
+        setCustomerMetaByName(nextByNameMap);
       })
       .catch(() => {
         setCustomerMetaById(new Map());
+        setCustomerMetaByName(new Map());
       });
   }, []);
   const normalizeChecklistText = (value = '') =>
@@ -187,6 +199,9 @@ const RouteReportWithSignature = () => {
   const getRouteNoteToDriverText = (customerId, ...customerCandidates) => {
     const profileNote = (customerMetaById.get(customerId)?.notes_for_driver || '').toString().trim();
     if (profileNote) return profileNote;
+    const firstCustomerName = (customerCandidates?.[0]?.customer_name || '').toString().trim().toLowerCase();
+    const profileNoteByName = (customerMetaByName.get(firstCustomerName)?.notes_for_driver || '').toString().trim();
+    if (profileNoteByName) return profileNoteByName;
     return '';
   };